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Privacy Policy — Brewora

Last updated: 19 August 2025 (IST)

Brewora (“we”, “our”, “us”) respects your privacy. This Policy explains what personal information we collect, how we use and share it, and the choices you have when interacting with our website brewora.in, our marketplace listings (e.g., Flipkart, Amazon, etc.), and our customer support channels (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy.

Information we collect

A. Information you provide directly

  • Contact details: name, email, phone number, billing and shipping address.

  • Account/order details: items purchased, preferences, special instructions, invoices.

  • Support/communications: messages, call recordings (if any), survey responses, contest entries.

  • Marketing preferences: newsletter opt-ins, SMS/WhatsApp permissions.

B. Information collected automatically

  • Device and usage data: IP address, browser and device type, operating system, pages viewed, time spent, referring URLs.

  • Cookies and similar tech: session cookies, analytics cookies, advertising pixels/beacons.

C. Information from third parties

  • Payment and fraud-prevention providers (e.g., card token status, limited risk signals).

  • Logistics partners (delivery status/attempts).

  • Analytics/ads partners (aggregated insights, campaign performance).

  • Marketplaces where you purchase Brewora products (order/fulfilment data they share with us).

How we use your information

We use personal information to:

  • Process and fulfill orders (including payments, delivery, returns, and refunds).

  • Provide customer support and respond to your requests.

  • Operate, maintain, and improve our site, products, and user experience.

  • Personalize content, recommendations, and offers.

  • Send marketing communications (email/SMS/WhatsApp) if you have consented—unsubscribe anytime.

  • Analytics and performance measurement (traffic, conversion, A/B testing).

  • Security, fraud prevention, and legal compliance, including taxation/invoicing.

Legal bases (where applicable, e.g., GDPR)

  • Contract (to provide the Services you request).

  • Consent (for marketing cookies/communications).

  • Legitimate interests (to improve and secure our Services).

  • Legal obligations (invoicing, accounting, regulatory requests).

How we share information

We do not sell your personal information. We may share limited information with:

  • Service providers/Processors: hosting, payment, logistics/couriers, CRM, email/SMS vendors, analytics/ads partners, IT/security.

  • Marketplaces: to manage and fulfill your marketplace orders.

  • Professional advisors and authorities: where required by law, to protect our rights, or to prevent fraud/abuse.

  • Business transfers: in connection with a merger, acquisition, or asset sale.

All vendors are bound by contractual obligations to protect your data and use it only per our instructions.

Cookies and tracking

We use cookies and similar technologies to run our site, remember your preferences, analyze traffic, and measure/serve ads. You can control cookies via your browser settings and, where provided, our cookie banner or preferences center. Disabling certain cookies may affect site functionality.

Data retention

We keep your information only as long as necessary for the purposes described above, including:

  • Orders, invoices, and tax records: retained for the period required under applicable law.

  • Marketing data: until you withdraw consent or we delete inactive records.

  • Support records: for a reasonable period to manage queries and improve service.

When retention is no longer required, we securely delete or anonymize the data.

Your rights and choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete data.

  • Delete your data, subject to legal/contractual limits.

  • Restrict or object to certain processing (e.g., direct marketing).

  • Withdraw consent where processing is based on consent.

  • Data portability (receive certain data in a portable format).

  • Opt out of targeted advertising (where applicable).

To exercise these rights, contact us at info@brewora.in (see §12). We may verify your identity before fulfilling a request. If we rely on consent, you can withdraw it anytime (e.g., via unsubscribe links in emails).

Children’s privacy

Our Services are not intended for children under the age of 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it.

Data security

We use administrative, technical, and physical safeguards appropriate to the nature of the data we process (encryption in transit, access controls, least-privilege practices, monitoring). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

International data transfers

We may process and store information on servers located outside your state or country. When we transfer data internationally, we implement safeguards consistent with applicable law (e.g., contractual clauses) to protect your information.

Grievance & redressal (India) / Complaints

If you have a concern about how we handle your data, please contact us at:

Brewora, Binge First, No. 9, New DLF Town, 
Akshaya Nagar, Bangalore, 560076
Karnataka, India
Email: info@brewora.in

Response timeline: We will acknowledge complaints within a reasonable period and aim to resolve them promptly.

Contact us

Brewora, Binge First, No. 9, New DLF Town, 
Akshay Nagar, Bangalore, 560076 
Karnataka, India
Email: info@brewora.in

Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest revision. Significant changes will be communicated via our website and/or email where appropriate. Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy.